Welcome to Grindworx Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium automatic knives, shipping policies, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
Product Information
What types of knives does Grindworx Shop specialize in?
We specialize in premium automatic knives, particularly OTF (Out The Front) knives and Italian-style stilettos. Our collection includes AKC brand knives such as the AKC 777 Blackfinger OTF, AKC Concord OTF, AKC F-16 OTF, AKC F-20 OTF, and the AKC X-treme EVO OTF.
Are your knives suitable for everyday carry (EDC)?
Yes, our automatic knives are designed with both functionality and style in mind, making them excellent companions for everyday carry. They’re perfect for collectors, outdoor enthusiasts, and anyone who values quality cutting tools.
What makes AKC knives special?
AKC knives represent precision engineering and Italian craftsmanship. They feature reliable double-action OTF mechanisms, durable construction, and timeless designs that appeal to both collectors and practical users.
Shipping & Delivery
Where does Grindworx Shop ship?
We ship worldwide to knife enthusiasts everywhere, with the exception of Asia and select remote areas due to international regulations and shipping restrictions.
What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95): Carried by DHL or FedEx, with delivery in 10-15 days after dispatch.
Free Shipping: Available for orders over $50, carried by EMS, with delivery in 15-25 days after dispatch.
Standard Shipping ($12.95): Carried by DHL or FedEx, with delivery in 10-15 days after dispatch.
Free Shipping: Available for orders over $50, carried by EMS, with delivery in 15-25 days after dispatch.
How long does order processing take?
All orders undergo 1-2 days of careful processing and quality verification before shipment. We treat every knife with the attention it deserves before beginning its journey to you.
Can I track my order?
Yes, with our Standard Shipping option, you can track your premium automatic knife every step of the way through our trusted carrier partners (DHL or FedEx).
Important Note: Due to international regulations, we cannot deliver to Asia and select remote areas. We appreciate your understanding of these limitations.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt of your order. Items must be in original condition with all packaging intact. Please contact our customer service team to initiate a return.
What if my knife arrives damaged or defective?
We carefully inspect every knife before shipment, but if your item arrives damaged or defective, please contact us immediately at our customer service email. We’ll arrange for a replacement or refund.
Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your financial details are safe.
Account & Orders
Do I need to create an account to place an order?
While creating an account allows you to track orders and save preferences, you can checkout as a guest if you prefer.
Can I modify or cancel my order after placement?
Orders can typically be modified or cancelled within the first 24 hours while they’re still in processing. Please contact us as soon as possible if you need to make changes.
Still Have Questions?
Our customer service team is here to help knife enthusiasts, collectors, and EDC users with any additional questions. Contact us at: [email protected]
Grindworx Shop – Precision Delivery for Precision Instruments
7416 West Maryland Avenue, Glendale, US 85303
